Process Improvement

Process Improvement Consulting

Business Processes
Do you have a burning business process issue that needs a root cause solution? Our "rent a Black Belt" services may be the right fit when you don't have the time and/or the trained resources to tackle difficult problems. We can help you develop a crisp project charter with clear definitions and metrics of success and work with your team to Measure, Analyze, Improve and Control any critical business process. Our special focus is on non-manufacturing ("transactional") processes.

Software/IT Processes
We can also apply our extensive knowledge of software and IT processes to resolve internal productivity, quality and cycle time issues. Our approach is ideally suited to the many types of process problems that cross the business/IT boundary - we understand both perspectives.

Process Improvement Training

We offer a range of courses that satisfy certain PMI/PMP and ASQ/CSQE Continuing Education Requirements.

PMI PDUs, ASQ CEUs; IT & Software Process Improvement

Our courses include on-site workshop style offerings that in most cases entail immediate application of what you will learn to a real problem in your organization. Many of these courses are also available as concise topic surveys in eLearning format [designated by "(e)" following the course title]. eLearning topics are generally about 1 hour in duration - inexpensive 30 day licenses to all of these can be purchased on-line . A set of 8 topics can also be purchased as a bundle "Capers Jones on Breakthrough Performance: Best Practices Integration"

Available courses include:

'Low Calorie' Lean Six Sigma Essentials (e)

Software Process Improvement Workshop

Software Metrics & Benchmarks (e)

Defect Containment Strategies (e)

Leading Edge Development Methods - Agile, Scrum, PSP/TSP (e)

Software Estimation Best Practices (e)

The Project Management Body of Knowledge (e)

CMMI & Lean Six Sigma Integration (e)

The IT Infrastructure Library (e)

Overview of Software Development Methodologies

Software Inspections and Reviews - Cost Effective Quality Assurance

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